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Features for store operations
- Withdrawal case panel with filtering by type, source, status, return carrier, payment method, deadlines, and customer data.
- Preview of claim details with products, potential refund, return status, logistics data, and operation history.
- Refund amount calculation based on returned quantities, discounts, original shipping cost settings, label fees, and the remaining order amount.
- Manual refund settlement and automatic triggering of a refund to the original payment method for configured operators.
- Configurable order status change after a settled return for supported payment operators.
- Generating, refreshing, and downloading return labels for supported carrier methods, if the given configuration is active.
- Optional integration with native PrestaShop mechanisms, such as return documents or restocking, where the store version allows it.
Payment and carrier integrations
- Money refunds: bank transfer, manual external refund, imoje, PayU, Przelewy24, Paynow, Tpay, and PayPal.
- Logistics returns: manual instructions, InPost Parcel Lockers, InPost Courier, DPD Courier, and DHL Courier.
- Configuration import from the imoje, PayU, Przelewy24, Paynow, Tpay, PayPal, pdinpostkurier, pdinpostpaczkomaty, dpdshipping, and dhlshipping modules.
- Independent storage of API configuration in the module after import or manual data entry.
- Sandbox modes for supported payment and carrier integrations, according to the available settings of the given provider.
Business benefits
- Reduces the number of manual arrangements with the customer, because the form collects products, quantities, return shipping method, and the preferred refund method.
- Helps maintain order in after-sales service thanks to statuses, deadlines, filters, exports, and the history of each case.
- Limits the risk of incorrect refunds, because the refund amount is calculated taking into account partial returns, discounts, and label fees.
- Improves the work of stores using multiple payment operators and carriers, without making daily operations dependent on the panels of external modules.
- Improves the customer experience, because the buyer can submit a claim online, check the case status, and download available documents or labels.
- Supports multistore implementations and modern PrestaShop versions without requiring Composer or external PHP libraries.
Link to the module demo:
Admin panel demo:
https://moduly-prestashop.eu/menedzer-zwrotow-pro/admin-dev
Front office demo:
https://moduly-prestashop.eu/menedzer-zwrotow-pro