MODULE FEATURES AND BENEFITS
- create any complaint statuses
- send notifications about the complaint processing progress
- notifications for administration about new submissions
- option to upload a file when submitting a complaint
- the customer submits a complaint from the controller visible in the my account tab
- complaints are automatically numbered
By using this module, you will save time; complaint submissions are stored in the Back Office, so there is no need to search through emails when a customer calls—just ask them for the complaint number.